Repairs and Returns
Even with the best quality control in place, repairs may become necessary on very few occasions. We are happy to report that those incidents happen so rarely that we are able to handle repairs on an individual basis.
Should you encounter any deficiencies outside the normal wear and tear, please get in touch with us and we promise you to find a satisfactory solution. We will either replace the item or should the toy no longer be available, make any reasonable effort to repair it. It is important to note that the down-time of your toy might easily amount to a couple of weeks since we send all of our repairs to sigikid’s headquarters in Germany. For any questions, please don’t hesitate to email us.
We want you to be 100% happy with your sigikid toy! Should you be unsatisfied with your purchase for whatever reason, you can of course return the product within 30 days of product shipment date, with no questions asked. Items that are part of the "Good Buy Sale" Collection are non-returnable.
The return process is quick and easy:
When you receive your order, simply keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information. Shipping costs will not be refunded. When you are ready to proceed with your return, please send us an email at firstname.lastname@example.org.
sigikid is a very creative and innovative company. We update our collection twice a year and with that also retire products that have reached the end of their life cycle. As of 2009, the sigikid collection in the US differs significantly from what sigikid offers in other countries.