RETURNS
No Worries. Easy Returns.
We want you to shop with confidence! If something is not quite right, we are happy to help.
Eligible items may be returned within 30 days of delivery. Please contact us within this period to initiate your return.
Please note: Items purchased from our Archive Sale collection are final sale and cannot be returned.
Return Eligibility
To be eligible for a return, items must be:
- Unused and in their original condition
- Returned with paper tags attached
- Returned with original packaging when possible
Items that have been used, damaged, or returned in a condition that prevents resale may not be eligible for a refund.
How to Start a Return
Starting a return is simple!
Email returns@sigikid-usa.com with the following information:
- Your order number
- The item(s) you would like to return
- The reason for your return
We will reply with the next steps and help you choose the return option that works best for you. Please contact us before sending anything back so we can provide the appropriate return instructions and shipping details.
Your Return Options
We offer two options for eligible returns, depending on whether you prefer store credit or a refund to your original payment method.
Option 1: Free Return for Store Credit
Prefer to shop with us again? We make it easy!
- We provide a prepaid return shipping label at no cost to you.
- Once your return is received and approved, we will issue an electronic gift card for the amount paid for the returned item(s).
- Your store credit will be issued within five business days of return approval.
Your electronic gift card can be used toward a future purchase at www.sigikid-usa.com.
Option 2: Refund to Your Original Payment Method
If you prefer a refund to your original payment method, you may return your item using the shipping carrier of your choice.
- Return shipping costs are your responsibility.
- We recommend using a shipping method with tracking.
- Once your return is received and approved, we will issue your refund within five business days of return approval.
Your bank or payment provider may require additional time to process and post the refund.
Please note: Original shipping charges are non-refundable. Refunds are based on the amount paid for the returned item(s), not the original retail price.
Damaged, Defective, or Incorrect Items
We want you to be happy with your purchase!
If your item arrives damaged or defective, or you receive the wrong item, please email returns@sigikid-usa.com with your order number and photos, if applicable.
Please contact us before returning the item so we can provide instructions and determine the best way to resolve the issue. We will work to make things right as quickly as possible.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, we recommend placing a new order and returning the original item according to our return policy.
Questions? We Are Happy to Help!
Need help with a return or have a question about your order? We are always happy to assist.
Email us at returns@sigikid-usa.com.
We appreciate your choosing sigikid!
